Hotel PMS Software for Connected Daily Operations

From reservation to reporting

1. Reservation

   Create walk-in bookings, take direct reservations on a public booking page, or review inbound OTA bookings in the Channex inbox when that add-on is active.

2. Front desk

   Reception works from a room calendar with check-in, checkout and stay status on the same booking record.

3. Stay and rooms

   Housekeeping updates room status and cleaning tasks. Maintenance handles out-of-order rooms and repair work. Guests can send service requests from their portal.

4. Folio and payment

   Charges and payments post to the guest folio. Reception can add adjustments, take cash or card, and issue an invoice PDF when the stay is ready to close.

5. Reporting

   Owners review occupancy, revenue and finance summaries from the owner dashboard—operational reporting, not a certified accounting package.

Role-based hotel operations

• Owner

  Configure properties and rooms, staff accounts, billing and operational reports from the owner dashboard.

• Manager

  Oversee daily hotel operations from the manager dashboard, including bookings, rooms and team activity.

• Reception

  Run the front desk: calendar, arrivals, check-in, checkout, folios and guest service requests.

• Housekeeping

  Work from a housekeeping dashboard for room status, cleaning tasks and assigned rooms. Supervisors use the same workspace with a supervisor level.

• Maintenance

  Use a dedicated maintenance dashboard for repair tasks and rooms taken out of service.

Who it is for

• Independent and boutique hotels

  A browser-based PMS for properties that need reservations, the desk and housekeeping without installing a local server.

• Hotels with an on-site restaurant

  Attach restaurant POS, kitchen display and waiter tools, and post room charges to the in-house guest folio.

• Hotel groups

  Growth and Pro plans support more than one property from the same owner dashboard.

See the hotel workspace

Create a hotel account, add rooms and start the daily booking workflow in the browser. The trial does not require a credit card.

Why hotel work breaks when tools do not share the stay

A booking that lives in one place, a room list in another and a bill in a third creates missed handoffs. O.S.S keeps the reservation, room status, guest requests and folio on one platform so each role works from the same stay.

• One booking lifecycle from reserved to checked out
• Room status visible to reception and housekeeping
• Folio charges stay attached to the guest stay

Reservations, calendar and check-in

Create and update bookings, watch room availability on the calendar, and check guests in or out from reception. Direct guests can reserve on a public booking page when the hotel enables it; those reservations are pay-at-hotel, not online card capture.

• Walk-in and staff-created reservations
• Room calendar with stay dates
• Check-in and checkout on the booking record

Housekeeping connected to the desk

Room status is not a side spreadsheet. Housekeeping tasks, ready/occupied/dirty/cleaning/out-of-order states and assigned rooms sit next to the same units reception uses at the desk.

• Room status workflow
• Cleaning task assignment
• Hotel Housekeeping Software for Room Readiness

Guest profiles, requests and folios

Keep guest records, handle service and maintenance requests, and collect stay charges on an open folio. Nightly room charges can post automatically to folios; staff still close payments at the desk.

• Guest profiles and stay history
• Service requests from the guest portal
• Folio charges, payments and invoice PDF

Hotel restaurant on the same property

Properties that serve food can run waiter, kitchen and cashier tools as hotel restaurant modules. A cashier can post a room charge to the in-house guest folio for a checked-in stay—this is hotel F&B, not a standalone restaurant product.

• Hotel restaurant POS, kitchen display and waiter tools
• Room charge to the guest folio
• Hotel Restaurant POS for Properties with On-Site Dining

Multi-property and channel connection

Growth and Pro plans let an owner run more than one property from one dashboard. Channex is an optional inbound add-on: owners enter a Channex Property UUID, map room types, then import OTA bookings from the inbox after preview. It is not a full two-way channel manager, and owners do not paste Channex API keys in O.S.S.

• Multi-property on Growth and Pro
• Channex inbox import after preview
• Public booking page for direct reservations

Frequently asked questions