O.S.S Smart Hotel System

Restaurant Order Management System

Order management is the backbone of restaurant POS. O.S.S tracks each ticket from creation—waiter or QR—through kitchen statuses to settlement, giving managers a single operational timeline.

Order creation sources

Orders originate from authenticated staff or public QR endpoints.

  • Waiter POST /api/restaurant/orders
  • Public QR order API
  • Room delivery type on hotel

Kitchen lifecycle

Statuses include awaiting_confirmation, pending, cooking, ready and delivered.

  • Filter by kitchenStatus
  • Analytics counts
  • Manager oversight

Settlement lifecycle

Settlement moves from pending to cash_paid, card_paid or room_charge_recorded.

  • Cashier action required
  • Cancelled states excluded from revenue
  • Inventory deduction on settle path

Connected modules

Order management ties together KDS, waiter, cashier and analytics.

  • See /en/kitchen-display-system
  • See /en/restaurant-cashier-software
  • See /en/restaurant-analytics-software

Frequently asked questions

How do I start with O.S.S restaurant POS?

Create your account at /register-restaurant. Eligible plans include a 14-day free trial with no credit card required. Configure your menu, tables and staff roles from the owner or manager dashboard.

Is O.S.S a cloud-based system?

Yes. O.S.S runs in the web browser on desktop, tablet and phone — no local server installation required.

Does O.S.S provide fiscal or tax-certified POS receipts?

O.S.S provides operational POS, settlement and receipt email workflows. Fiscal, tax or legal POS certification depends on your jurisdiction and is not claimed by O.S.S.

Can guests cancel orders from the QR page?

Guest cancellation flows depend on property process. Staff typically manage cancellations from manager or cashier tools—automatic guest cancel is not claimed here.